We talk a lot about the patient experience in healthcare, which is defined as “the experience of illness or injury and the related interactions with a healthcare organization.” But...
We all know how fast a viral image or story can spread. So why not do the same with your surveys? As its name implies, a viral survey is...
The holidays are a time for family, friends, gift-giving and… competitions? Oh yes! During the festive season, there are a number of ways that people like to pit themselves...
As business owners or marketers, we hate to see people go – but it happens. The best thing we can try to do is to learn why, which is...
The holidays – love ‘em or hate ‘em, what’s not to love about an ugly holiday sweater contest? These gaudy garments can make you laugh and cringe, all in the...
Pareto’s rule says that 20% of your customers provide 80% of your total profits. That means collecting and analyzing data about new potential new customers is important for predicting...