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How Surveys Help Marketers Create Buyer Personas (with Examples)
How well do you know your customers? Today, understanding customers is becoming increasingly important to encourage brand loyalty. In fact, studies show that 66% of customers expect companies to...
How to Calculate NPS (+ NPS Examples)
How likely are you to recommend us to a friend or colleague? You’ve certainly seen that question before on a survey. It’s a prime example of an NPS question....
How to Survey Customers Throughout Their Car Buying Journey
NPS surveys let you know where you stand with customers, but they have to be done right. Here are ten NPS survey best practices.
How to Conduct a Service Evaluation Survey with Pictures
Today, customer service is king – and it’s critical for any business that wants to compete in a crowded marketplace. Forbes reports that more than 95% of customers say...
How to Collect Customer Feedback Through Kiosk Surveys with Pictures
Marketers, retailers, and researchers are always looking to collect feedback from customers. They want to know if the service was good, what could be improved upon, and overall satisfaction...
How to Create a “Vote on Pictures” Survey (and Reduce Survey Fatigue)
Because of the ease of which online surveys can be created and sent, some people may be feeling burnt out by them. According to research company Forrester, more organizations...