Customer Experience, Customer Insight
7 Reasons To Use Customer Retention Surveys
They say it is much cheaper to retain a customer than it is to acquire a new one. But is this an arbitrary statement? And who exactly are they?...
Customer Experience, Types of Surveys
What Is A Closed-Loop Survey & Five Steps To Closing The Loop
When we talk about “closing the loop,” we’re not referring to that childhood method of tying shoelaces! In business, closing the loop refers to completing a cycle or ensuring...
Types of Surveys
How To Create an Unsubscribe Survey
As business owners or marketers, we hate to see people go – but it happens. The best thing we can try to do is to learn why, which is...
Customer Insight
How To Create a Customer Churn Survey
Shaken, or stirred. That’s the definition of “churn,” which is often applied to the process of making butter from milk. Of course, we’re not blogging about butter. Churn in...
Types of Surveys
18 Different Types of Survey Methods + Pros & Cons
There are many reasons why surveys are important. Surveys help researchers find solutions, create discussions, and make decisions. They can also get to the bottom of the really important...
Branding, Online Survey, Product Evaluation, Types of Surveys
How to Survey Consumers Throughout the Product Life Cycle
The automobile has been an enduring presence throughout multiple centuries. Then, you have the VCR, which came and went in a matter of decades. Regardless of a product’s life...