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5 Reasons to Conduct a Customer Experience Survey +20 Survey Questions
Are customers happy with your product or service? Are they happy enough to tell others about it? How do they actually feel about your brand? These are all questions...
10 Pros and Cons of Using Survey Incentives + Survey Incentive Ideas
One of the biggest challenges researchers face when conducting a survey is getting responses. They may craft a great survey, ask all the right questions, and send it out...
How to Ask a Sensitive Question on a Survey
When asking someone a sensitive question, some people take a very blunt approach, tackling the topic head-on. However, most of us tend to tiptoe around the topic before delicately...
What is the Best Day and Time to Email a Survey?
What’s the best day to email a survey? We delve into the importance of survey timing to help you decide when you should send a survey.
How to Improve NPS in 8 Easy Steps
Your NPS lets you know how you’re doing with customers. Improving your NPS means you’re doing a better job! Here’s how to improve your NPS.
How to Get Anonymous Feedback Using Online Surveys
When you’re asking someone for feedback, whether it’s a customer, employee, student, or just about anyone else, sometimes you want to make it known that their responses will be...