Customer Experience, Customer Insight

25 Great Customer Experience Resources for Marketers (Including Surveys)

There’s a motto in the eCommerce world that says, “customer is king.” Today, these customers have many avenues when it comes to shopping, whether it’s a brick-and-mortar store or...

Customer Insight, NPS, Online Survey, Survey Questions

5 Reasons to Conduct a Customer Experience Survey +20 Survey Questions

Are customers happy with your product or service? Are they happy enough to tell others about it? How do they actually feel about your brand? These are all questions...

Customer Insight, Likert Scales, Mobile, Online Survey, Survey Examples

7 Advantages of Using a Microsurvey to Collect Fast Data

What is a microsurvey? Learn how a short survey can get you a better survey response rate and more.

Branding, Customer Insight, NPS, Online Survey, Research

How to Improve NPS in 8 Easy Steps

Your NPS lets you know how you’re doing with customers. Improving your NPS means you’re doing a better job! Here’s how to improve your NPS.

Customer Insight, Online Survey

How to Capture Customer Feedback in Physical Locations

Whether you run a local store or a global franchise like H&M, McDonald’s, Subway, or Zara, collecting location-based feedback is a must. That’s why you’ve likely seen kiosk surveys...

Forms, Polls, Shopping

Best Survey, Form and Poll Solution for Shopify

Create your Shopify survey, form or poll now!   Survey Integration For Shopify Customer feedback is important no matter if you have a big online presence like H&M, or...